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Kafka in de polder

A interesting and charming book recently published by SDU publishers, describing the ‘Kafka-like’ situations people often experience when they have to deal with various bureaucratic government...

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Sorry… (touchpoint of the month – Jan)

Regularly we bump into odd, funny, curious, lovely, puzzling, or comforting touchpoints. We share the best of each month with you from now on. First is Rotterdam bus transport.   This dutch bus says:...

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Service Design Reading Circle

Our first meeting on 28 January was a promising start to hopefully a long series of meetings to discuss publications related to service design. STBY has proposed this reading circle to the Service...

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Design Crit at Saïd Business School, Oxford

Lucy Kimbell, teaching design at the Saïd Business School in Oxford, asked me (Bas) recently to come in for a crit of work of some of her MBA students. In the crit it became quickly clear what...

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“We have to disconnect the line now” (touchpoint of the month – Feb)

We ordered recently a new router from BT for our London studio. This all arrived on the time promised and was not too hard to install in the end. But things took a stranger turn later, when BT started...

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Welcome to Southampton station! (touchpoint of the month – Mar)

When I entered Southampton station one early Friday evening in March, this is the first thing I saw. The engineering work posters were positioned like a line of soldiers, preventing me to enter any...

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A rather unhappy clash between ethnography and design?

This is what Lucy Kimbell discussed in her keynote speech “Reassembling the Visual” at EPIC 2008 on how we can present insights from ethnographic research as relations between people and objects that...

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Lucy Kimbell and Design 4 Services

  I first met Lucy Kimbell at the Royal College of Art in 2003 where she was teaching interaction design. Now she has an interesting role at Saïd Business School in Oxford. She is teaching design...

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G20 London happy tech camp site

We spent a cheerful afternoon at the temporary camp site around the corner of our London studio on normally one of the bussiest streets of the City of London, Bishopsgate. The RBS Bank on the corner...

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Designing Empathic Conversations for Inclusive Design Facilitation

Paper on inclusive design facilitation for the Heartlands project. Presented by Bas at the Include conference in London (6-8 April 2009). Authors: Bas Raijmakers, Geke van Dijk, Yanki Lee and Sarah...

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Design Research for Service Innovation

Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...

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Design Of The Times

While we were in Newcastle for the Intersections conference, we also visited the design exhibitions that were organized around the town.  Many of the exhibitions reflected on sustainability and showed...

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Payments by mobile and rfid

While in Japan, we obviously kept an eye open for machines that dealt with payments by either mobiles or rfid tags. These lockers in the Tokyo underground can be paid for by using your public transport...

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Hardcopy hyperlinks

¬†What amazed me most when we were touring Japan, were the hardcopy hyperlinks we gradually learned to spot everywhere around us. At first I didn’t notice them, because there were already so many...

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Spunk//STBY

We have initiated a research joint venture with Spunk. This group of Dutch young, dynamic and highly opinionated people (16-19 years old) is never afraid to tackle any subject head on from their own...

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Consumer-centered innovation

I just came across this quote in an article in Business Week. It pretty much sums op why the social research we do is so timely and useful to our clients. “The customer replaces the direct competitor...

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FORUM

For the Dutch Institute for Multicultural Development FORUM, a highly acclaimed knowledge base on diversity, we have completed a two-step research project informing the evaluation and innovation of...

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Heartlands Inclusive Design review

For the Kerrier District Council in Pool, Cornwall we conducted an inclusive design review. They had recently completed the masterplan stage of a large-scale and complex urban regeneration project, and...

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IB-Groep: Multi-channel services

The Dutch national body for studentships and other financial services for students, IB-groep, commissioned STBY to investigate how their youngest clients (students in their first year at college)...

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ISDN03 conference talk Bas

At the Interenational Service Design Northumbria 2003 conference Bas gave a talk about using deign documentaries as a method to discover what matters to people. The slides can be downloaded from the...

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